Shipping policy

Shipping Policy

This Shipping Policy governs the shipment and delivery of products purchased from Pawpeye Petcare Private Limited (“Company”, “we”, “us”).

1. Order Processing
Orders are processed within 24–72 business hours from successful payment confirmation.
Processing timelines may vary based on:
Order volume
Product availability
Operational constraints
The Company reserves the right to delay or cancel orders due to unforeseen circumstances including but not limited to stock issues, logistics disruptions, or force majeure events.
2. Delivery Timeline
Estimated delivery timelines are 3–7 business days, depending on location.
These timelines are indicative only and not guaranteed.

The Company shall not be held liable for delays caused due to:

Courier/logistics partner delays
Natural calamities
Government restrictions
Strikes or transport disruptions
Incorrect customer details
3. Shipping Charges
Shipping charges are calculated at checkout.
Promotional offers (including free shipping) may be withdrawn or modified at any time without prior notice.
4. Delivery & Risk Transfer
Once the order is handed over to the logistics partner, the risk of loss or damage passes to the customer, subject to valid claims under our Return Policy.
The Company is not responsible for:
Delayed deliveries
Failed delivery attempts
Non-availability of recipient
5. Address Accuracy
Customers are solely responsible for providing accurate shipping details.
Any re-shipment due to incorrect address will be chargeable.
6. Order Tracking
Tracking details will be shared via SMS/email.
Delays in tracking updates are subject to courier systems.